HOW TO:

Direct Communications Internet in Eagle Mountain partners with the #1 online payments solution vendor, Paymentus, to bring you a convenient and easy way to pay your bill online. This is the guide for how to use the new online payment portal.

Customer Portal enables you to:

1. **Make Payments to your Direct Communications account
2. **View your payment and bill history
3. **Set up recurring payments
4. **Add payments to your wallet

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How To: Create A New Account in Customer Portal

1. In the Customer Portal home page, select Register Now.

• Enter all of the required information:

1. Email address – PLEASE ENTER ONLY 1 EMAIL ADDRESS as your LOGIN
2. Password – must contain 10 characters, upper case, lower case and numbers.
3. First and Last Name
4. Phone Number
5. ZIP Code– this is your billing zip code

Select Enroll. You are now registered with a new account for the Customer Portal.

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How To: Login To Customer Portal

1. On the Customer Portal home page, enter your Login ID( All in Lower case) address and Password.
2. If a new customer and do not have an existing account, if you do not have an account, select Register Now to create a new one.
   If you have an account and experience issues with logging in, select Forgot your password? to recover your login.

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How To: Reset Your Customer Portal Login Password

1. On the Customer Portal home page, select Forgot your password besides the Login button

• When prompted, enter your Customer Portal login ID and select Continue

3. Then, select Reset Password. A temporary password will be sent to the email address entered. Follow the instructions provided in the email.

Accounts Menu –

1. On the Accounts page, select Add Account to add an account to your profile.
   1. Read and agree to the Payment Authorization Terms by selecting the checkbox next to it.
      Note: You must agree to the terms in order to proceed with adding the account.

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How To: Pay Your Bill

1. From the navigation panel, select Pay My Bill.
   1. Select an account from the accounts list.
      Alternatively, if there are no accounts available in your profile, select Add New. Then, follow the steps provided in How To: Add a New Account. 
      Once added, the account displays in the list.

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How To: Add an AutoPay Schedule

1.  From the navigation panel, select AutoPay. 
2. On the Autopay page, select Add a Schedule to create a payment schedule for your account.

• Select an account for which you want to create a schedule. If one does not exist in the list, select Add new. Then, follow the steps provided in How To: Add a New Account.
  Note: If a schedule already exists for an account, that account is no longer eligible for AutoPay.

• Choose a Payment method to setup up Autopay

• Select the date that you want to set the Autopay
• Click the check box to create Autopay

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How To: View Your Bill History

1. From the navigation panel, select Bill History.
2. On the Bill History page, you can view a list of all bills for all of the accounts available in your profile.
3. Select View Bill on any of the bills in the list to view more details about it (e.g. Bill Due date, Payment Amount, etc.)

How To: View Your Payment History

1. From the navigation panel, select Payment History.
2. On the Payment History page, you can view a list of all payments made to different accounts from your profile. The list also displays the status of the payments (e.g. Accepted, Failed, etc.)
3. Select View on any of the payment transactions in the list to view more details about that payment.

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How To: Add a Payment Method to My Wallet

1. From the navigation panel, select My Wallet.
   Note: If you do not currently have any saved payment methods to your wallet, the wallet displays as empty.
2. Select Add Payment Method.

3. Enter all of the required payment method information (e.g. Card Number, CVV, Expiration Date, Card Holder Name, Routing Number, etc.)
4. Read and agree to the Payment Authorization Terms by selecting the checkbox next to it.
5. (Optional) Select Set as default payment method to use this method as the default one for all future payments.
   Alternatively, for all Digital Wallets such as PayPal, PayPal Credit, Apple Pay, Venmo, or Google Pay select the corresponding button. You are redirected to the third party’s website.

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My Profile Menu –

How To: Change Your Login Password

1. From the navigation panel, select My Profile.
2. In the Login Details section, enter your Current password and then enter your New password. 
   Note: Ensure that the new password adheres to the requirements on screen.

3.     Select Save Changes. The Details confirmation page displays with all your profile information.

1.     In the Login Details section, select click here.
Note: The User ID = Login ID field, which was previously grayed out, is now unlocked and can be edited.

2. Enter a new User ID = Login ID.
   Note: The new User ID must be alphanumeric and may contain a dash or an underscore, or it can be a valid email address.
3. Enter your Current password.
   Note: You must enter your current password to change your ID.
4. Select Save Changes. The Details confirmation page displays with all your profile information.