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Acceptable Use Policy

On February 14, 2023, Posted by , In Customer Service,Product Update, With Comments Off on Acceptable Use Policy

Acceptable Use Policy This Acceptable Use Policy is in addition to Direct Communications Contract and Direct Communications Rights and Responsibilities.  This AUP is between Direct Communications (“our” or “Direct”) and the Customer (“you” or “your”) for “service” (internet and/or phone).  By using the Service, you consent and agree to be…

Direct Communications Maintains Price Stability for Customers in Eagle Mountain Despite Record Inflation

On December 19, 2022, Posted by , In Customer Service, With Comments Off on Direct Communications Maintains Price Stability for Customers in Eagle Mountain Despite Record Inflation

As the nation continues to grapple with record-high inflation, many companies have been forced to increase prices in order to keep up with rising costs. However, Direct Communications, Eagle Mountain’s local fiber Internet provider, has bucked this trend and has not raised its prices despite the challenges presented by recent…

10 Reasons to Choose a Blast Router from Directcom

On May 13, 2022, Posted by , In Customer Service, With Comments Off on 10 Reasons to Choose a Blast Router from Directcom

10 Reasons to Choose a Blast Router from Directcom Better Troubleshooting and Support Experience Enjoy a stress-free, worry-free experience with premium Wi-Fi, supported by Directcom. Most broadband service calls today are wireless-related. Without the ability to see remotely what is happening inside your home WiFi network, it can be difficult…

Add Ultimate Coverage with the Mesh

On March 11, 2022, Posted by , In Customer Service, By ,,, , With Comments Off on Add Ultimate Coverage with the Mesh

Directcom Mesh pairs with your Blast Wifi Router to provide ultimate WiFi coverage in those hard-to-reach areas of your home. Add Mesh to your account for only $10 per month. Are you having trouble connecting to Wi-Fi in the remote corners of your home? Does your device suddenly disconnect from…

Outage Notification Jan 27 2021

On January 27, 2021, Posted by , In Customer Service, With Comments Off on Outage Notification Jan 27 2021

830am A limited number of Direct Communications customers in the Eagle Mountain City Center are experiencing an outage. We are seeing and investigating a few alarms in that region. We will update you as soon as we get more information. Update 940am: Confirmed Outage in Colonial Park and Pioneer developments…

Direct Communications Dec 02 2020 Outage Report

On December 2, 2020, Posted by , In Customer Service, With Comments Off on Direct Communications Dec 02 2020 Outage Report

Outage Affecting –Internet customers, Eagle Mountain, Utah exchange area. Dec 03, 9am – We are trying to catch up and respond this morning to all the messages and calls we received yesterday. However, due to large volume of calls and emails, they might not be returned for 24 or more…

Direct Communications will be closed for Pioneer Day on July 24

On July 15, 2020, Posted by , In Customer Service, With Comments Off on Direct Communications will be closed for Pioneer Day on July 24

The Direct Communications business office in Eagle Mountain will be closed to commemorate Pioneer Day on July 24. We have so much to be grateful for in Utah. We feel honored to be a part of a great community like Eagle Mountain. Thank you to all of our customers, friends,…

Directcom stands with you during this health crisis.

On March 13, 2020, Posted by , In covid,Customer Service, With Comments Off on Directcom stands with you during this health crisis.

To Our Valued Customers in Eagle Mountain, Like most of you here in Utah, we are closely watching the latest reports from the Utah Governor’s office and the Centers for Disease Control and Prevention (CDC) regarding coronavirus COVID-19. We are considering a number of precautionary measures to help protect the…

Disney and Bandwidth Demand

On November 21, 2019, Posted by , In Customer Service, With Comments Off on Disney and Bandwidth Demand

Customer Question: Your company has been blaming Disney+ for the network troubles in November. How are these related? Why would Disney+ make a difference to bandwidth demand? Many customers have asked this good question. Just because people are now streaming Disney content instead of Netflix content , why would that…

Directcom Customers – Win a 50″ Smart TV during Pony Express Days.

On May 29, 2019, Posted by , In Customer Service, With Comments Off on Directcom Customers – Win a 50″ Smart TV during Pony Express Days.

Current Directcom Customers: Enter to win a 50″ SmartTV during Pony Express Days. In order to be eligible for this Smart TV giveaway, you must visit our booth in person during Pony Express Days or walk into our office. You will receive entry instructions, including an entry code, from a…