Directcom customer service is award winning!
CONGRATULATIONS to the Directcom Customer Service Team in Eagle Mountain Utah!Your customer service is award winning! LiveHelpNow is pleased to announce that Direct Communications, Eagle Mountain’s local fiber internet service provider, made the The LiveHelpNow Challenge list of top companies providing exceptional customer service last month, measured by LiveHelpNow’s customer…
Notification of Scheduled Maintenance – 10/26/2023
Notification of Scheduled Maintenance – 10/26/2023 Maintenance Contact Name: Direct CommunicationsMaintenance Contact Number: 801-789-2800Maintenance Window: 10/26/2023 12:00 AM to 5:00 AM (Mountain)Expected Duration (hours): 5Location(s): Eagle Mountain City Description: Scheduled Upgrade MaintenanceImpact: HIGHService Affecting Impact Statement: This will affect all customers.Service interruption anticipated shortly after midnight. Please do not make any changes…
Content Filtering Methods for Materials Harmful to Minors Available through third-party providers -S.B. 134
In accordance with Utah Legislation S.B. 134, Direct Communications – Cedar Valley LLC (Directcom) is offering or suggesting content filtering methods for materials harmful to minors through third-party providers. Directcom does not provide or prefer any specific third-party vendor. Directcom is able to refer customers to commercially available options that…
Netflix Partners with Directcom to Deliver Ultra HD in Eagle Mountain
Directcom is pleased to announce that Netflix servers are now right here in Eagle Mountain. We have partnered with Netflix directly so that our broadband service in Eagle Mountain is Netflix Ultra HD (4K) enabled. After several years of work, Direct Communications network techs were able to convince Netflix to place their…
Meet Layne Moosman, Your Local Tech Support Specialist
Direct Communictions is pleased to welcome new Tech Support Specialist, Layne Moosman, an Eagle Mountain Utah local. Layne is part of a new in-house, local tech support team, living in Eagle Mountain, and working from our office in Eagle Mountain Utah, and will support only Eagle Mountain customers. When we say local…
Meet Faleshia – One of Your New Local, in-House Tech Support Specialists
Direct Communictions is pleased to welcome new Tech Support Specialist , Faleshia, an Eagle Mountain Utah local. Faleshia is part of a new in-house, local tech support team, working from our office in Eagle Mountain Utah, and will support only Eagle Mountain customers. Directcom has long had a goal to bring all tech…
This Week is Your Last Chance to Migrate Your @emcity.net or @dcdi.net Email
Back in March 2015 we announced the End of life for Directcom-hosted email service. This week is your last chance to migrate, import, or archive your old @emcity.net or @dcdi.net email if you have not already done so. For several years, we provided Google-hosted email service to our customers, branded as an emcity.net…
Our Fiber versus Their “Fiber”
No matter what their door-to-door salesmen tell you, their “fiber†turns out to be regular wireless internet. Wireless is simply not as good as fiber—never has been, never will be. Don’t be fooled! Direct Communications is the ONLY Fiber Optic Network in Eagle Mountain. Choose real fiber service from Directcom—the…
Free Router Tune Up
During the month of May, Directcom techs worked over several nights installing a new Cisco Core Network Router. This new Cisco core router will more than triple the network processing capacity from a previous 4 million packets per second to over 12 million packets per second. If that doesn’t mean…
DirectCom is now a Netflix SuperHD Partner
Direct Communications faster streaming broadband just got even better. Directcom is pleased to announce that our broadband service in Eagle Mountain is now Netflix Super HD enabled. This means that Directcom customers in Eagle Mountain will now be able to  watch movies and TV shows in Super HD and Ultra…
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