Customer Service Statistics & Trends for 2026:
Industry research is showing that not being able to reach a real human is becoming the major frustration for consumers in the USA.
At Directcom, we believe that humanity should always be the number one priority in customer support. The big cable company uses AI. We prefer to use HI. Human Intelligence. Talking to real, local people is a premium service we provide free with your Fiber subscription at every tier level. And, when we say local support, we mean local to Eagle Mountain, and you get to talk to a real human every time, all the time, whether on chat or on the phone! Tech support from 7am-10pm is hosted right here in Eagle Mountain Utah, with your questions answered by local techs who live here in Eagle Mountain.Refer a friend and get $100 -
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Tell your friends and new neighbors about the superior quality of Direct Communications Fiber. Now you can earn $100 for every referral.
