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Ephone Bundle Customers: If you are still subscribing to emergency phone service (ephone) and you are wondering why your bill just went up, please note this email we sent out last month on Jan 13, 2018. (If you are already an Internet-only/Simplifiber subscriber, there was no change to your monthly bill.)…
A reminder that a maintenance window has been scheduled for tonight:
Notification of Scheduled Maintenance - 04/16/2024
Maintenance Contact Name: Direct Communications
Maintenance Contact Number: 801-789-2800
Start time: 04/16/2024 12:00 AM End time: 4/16/2024 5:00 AM (Mountain)
Expected Duration (hours): 5
Location(s): Eagle Mountain City - City Center
Description: Scheduled Maintenance - Fiber Maintenance
Impact: LOW
Service Affecting Impact Statement:
Customers will experience a service interruption of 5 - 10 minutes.
Please do not make any changes to your service during this time.
Please do not reset your device.
If you encounter any problems with your services after the completion of this scheduled maintenance, please restart your connected equipment by powering off then powering on.
We appreciate your patience during this maintenance.
Direct Communications Support
801-789-2800
support@directcomfiber.com
Our sincere apologies for the delayed update!
We understand the frustration caused by the lack of communication during the recent outage. We wanted to ensure we had accurate information about the cause before sharing any updates with you. We're pleased to announce that service has been restored, and we appreciate your understanding and patience as we worked to resolve the issue. Thank you for your continued support and trust in us.
Final Update:
We wanted to provide you with an update on the cause of the recent interruption in service. The outage was the result of unplanned maintenance by our upstream provider. We apologize for any inconvenience this may have caused and assure you that we are working closely with our provider to prevent similar issues in the future. Thank you for your understanding and continued support.