Home Tag : power outage
Did you know that your Direct Communications Internet will still work during a power outage? This is a unique and often overlooked cool feature that all Directcom customers can enjoy in Eagle Mountain. Because all of Direct Communications network and equipment is backed up by emergency generators and advanced battery power, even…
To our valued customers:
A contractor for another company has hit one of our fiber lines in the Pioneer Addition Area (Maple Drive, Eagle Crest Way, Spring Meadow Way), emergency team has given an Estimated Time of Restore (ETR ) of 8 Hours. Please note that ETR may change.
Thank you
A reminder that a maintenance window has been scheduled for tonight:
Notification of Scheduled Maintenance - 04/16/2024
Maintenance Contact Name: Direct Communications
Maintenance Contact Number: 801-789-2800
Start time: 04/16/2024 12:00 AM End time: 4/16/2024 5:00 AM (Mountain)
Expected Duration (hours): 5
Location(s): Eagle Mountain City - City Center
Description: Scheduled Maintenance - Fiber Maintenance
Impact: LOW
Service Affecting Impact Statement:
Customers will experience a service interruption of 5 - 10 minutes.
Please do not make any changes to your service during this time.
Please do not reset your device.
If you encounter any problems with your services after the completion of this scheduled maintenance, please restart your connected equipment by powering off then powering on.
We appreciate your patience during this maintenance.
Direct Communications Support
801-789-2800
support@directcomfiber.com