Paymentus FAQ

What is Paymentus?

Paymentus is our new online billing vendor partner, that integrates with the Directcom billing system. This will replace our old online billing system, which was operated by PayDQ for Direct Communications.

Why is Directcom making this change?

We are upgrading our online payments system in response to customer feedback. You asked for more convenient payment options, and we wanted to offer our customers in Eagle Mountain expanded online payment options. This new Paymentus system is enhanced with a lot more features that are easier to access and use than the old PayDQ system.

Can I still pay my bill without using the online portal?

1. You can still pay in person. Your local fiber provider has an office right here in the Ranches at 3726 E Campus Dr. You can walk in anytime and talk to a real person face-to-face, or pay your bill, during our regular business hours. Our front office is open M-F 7:30am-5pm.
2. Or, mail us a check:
   Please mail all payments to:
   Direct Communications
   3726 E Campus Drive
   Eagle Mountain, UT 84005
3. Use the Drop Box. We still accept payments in a drop box in front of The Ranches professional building. They will be picked up daily. Our convenient drop box is located at 3688 E Campus Dr (under the awning by the HOA and EM City drop box)
4. Call – Payments can be also be made through our 24-hour IVR phone service: 866-470-5618
5. Use your bank ACH or bill pay service.

Do I need to register again to use the new online payments system?

No. Your existing online payment credentials will roll over from our old system. Log in with your old/ existing username and password. The only difference will be that your username should be entered in all lowercase letters.

If I already had an existing Directcom online payment account, do I need to change anything?

No new action is required for most customers. Once the new billing system is in place, we will update the links on our homepage navigation menu to take you to the new Paymentus online payment interface. You will be able to log into the new Paymentus system with your existing username and password. The only difference will be that your username should be entered in all lowercase letters.

If you are currently paying with American Express, you will need to switch to one of our many other new payment options, like ACH from your checking, either now or after the new billing system is live. Call us at 801 789 2800 with any questions or concerns about this.

Can I log into the new online payments system with my old credentials?

Yes, you will be able to log into the new Directcom Paymentus online payments system with your existing username and password that you used in the PayDQ system. The only difference will be that your username should be entered in all lowercase letters.

How do I register to pay my bill online if I did not have an online payments account with Directcom previously?

Check out our Paymentus Online Payments User Guide for instructions on how to register as a new user.

I am currently set up on Autopay. Do I need to change anything?

Current AutoPay customers’ details and settings will automatically be rolled over to the new system if you set up your old autopay through the old PayDQ system.

What forms of payment will be available on the new billing system?

Online payments can now be made using Visa, Mastercard, and Discover credit and debit cards, as well as PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay digital wallets. You can also pay online using ACH (checking or savings). (Note: American Express will no longer be available on this new system.)

How do I pay at Walmart?

You can now pay your Direct Communications bill at Walmart. Visit the customer service desk or Money Center and ask to pay using WMBP. Payments can be made using cash, debit cards or UcardsTM.

Can I pay over the phone?

Yes, now you can access 24-Hour Phone Payments – pay at any time using our interactive voice response (IVR) phone system. Payments can be made by dialing: 866-470-5618

Can I Still Pay In Person?
We welcome walk-ins. Your local fiber provider has an office right here in the Ranches at 3726 E Campus Dr. You can walk in anytime and talk to a real person face-to-face, or pay your bill, during our regular business hours. Our front office is open M-F 7:30am-5pm.

Where do I Mail checks?
Please mail all payments to:
Direct Communications
3726 E Campus Drive
Eagle Mountain, UT 84005

Can I still use the Drop Box?
Yes, we also accept payments in a drop box in front of The Ranches professional building. They will be picked up daily. Our convenient drop box is located at 3688 E Campus Dr (under the awning by the HOA and EM City drop box)