Blog

featured

Direct Communications Dec 02 2020 Outage Report

On December 2, 2020, Posted by , In Customer Service, With Comments Off on Direct Communications Dec 02 2020 Outage Report

Outage Affecting –Internet customers, Eagle Mountain, Utah exchange area. Dec 03, 9am – We are trying to catch up and respond this morning to all the messages and calls we received yesterday. However, due to large volume of calls and emails, they might not be returned for 24 or more…

featured

Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

On April 9, 2015, Posted by , In Customer Service,Tech Support, By ,,, , With Comments Off on Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

If you are thinking of moving to Eagle Mountain, and want the absolutely fastest possible internet speeds, (up to 1 Gig per second speeds are now available on fiber) check before you move to make sure the home is already connected with Fiber to the Home by Direct Communications. Click on…

NOW HIRING: COMBINATION TECHNICIAN

On November 11, 2024, Posted by , In Careers, With Comments Off on NOW HIRING: COMBINATION TECHNICIAN

JOB OPENING: COMBINATION TECHNICIAN Location:  Eagle Mountain                     PAY:  $15-18/hr DOEHours:  Monday to Friday 8hrs/day        BENEFITS: vacation & holidays paid, commissions, free internet Job Duties & Requirements: Qualifications: How to apply: Email your resume and cover letter to diane@directcomfiber.com.  Resume and cover letter are also accepted at the office, 3726 E…

Yes. Customers who speak Spanish can be helped in Spanish. Meet Roxana, our newest Customer Support Team Member.

On September 20, 2024, Posted by , In Community Involvement,Customer Service, With Comments Off on Yes. Customers who speak Spanish can be helped in Spanish. Meet Roxana, our newest Customer Support Team Member.

(se habla espanol) Good News: Spanish-speaking Customer Service Now Available in Eagle Mountain! ¡Buenas Noticias: Servicio al Cliente en Español Ahora Disponible en Eagle Mountain! En Directcom, estamos comprometidos a asegurarnos de que cada residente de Eagle Mountain reciba el mejor servicio posible. Sabemos lo importante que es sentirse escuchado…

NETWORK MANAGEMENT POLICY

On September 20, 2024, Posted by , In Customer Service, With Comments Off on NETWORK MANAGEMENT POLICY

NETWORK NEUTRALITY andNETWORK MANAGEMENT POLICYIn this document, the terms “you” and “your” refer to customers of Direct Communications’ Internet Access Service. The terms “we” and “our” refer to Direct Communications and Direct Communications’ Internet Access Service. DefinitionsService – Internet access purchased from DIRECT COMMUNICATIONS. This includes connectivity from your equipment…

CONGRATULATIONS! Directcom customer service is award winning!

On August 1, 2024, Posted by , In Customer Service, With Comments Off on CONGRATULATIONS! Directcom customer service is award winning!

LiveHelpNow is pleased to announce that Direct Communications made the The LiveHelpNow Challenge list of top companies providing exceptional customer service last month, measured by LiveHelpNow’s customer service metric score.

 The Internet is Two-Way Now

On July 11, 2024, Posted by , In Product Update, With Comments Off on  The Internet is Two-Way Now

Some providers advertise only download speeds. However,  your upload speed may be the most important number to view.
All of Direct Communications’ new Internet speed packages now come with free fully symmetrical upload and download speeds. Please upgrade your speed if you have not yet done so.

Direct Communications Begins Fiber Construction in White Hills.

On January 18, 2024, Posted by , In Community Involvement,Product Update, With Comments Off on Direct Communications Begins Fiber Construction in White Hills.

Big News: Direct Communications Fiber Internet service coming to White Hills.

10 Reasons To  Support Your Local Fiber Internet Provider in Eagle Mountain.

On December 18, 2023, Posted by , In Community Involvement, With Comments Off on 10 Reasons To  Support Your Local Fiber Internet Provider in Eagle Mountain.

Thanks to your support, Directcom has invested over $50 Million into developing the fiber network here in Eagle Mountain since 2006. 

The big national Internet providers claim to support video streaming, but will cap how much data you can download each month.

On November 30, 2023, Posted by , In Product Update, With Comments Off on The big national Internet providers claim to support video streaming, but will cap how much data you can download each month.

Direct Communications is the only internet provider in Eagle Mountain that will give you true unlimited bandwidth for FREE,

No Caps. No throttling and No limits!

On November 30, 2023, Posted by , In Product Update, With Comments Off on No Caps. No throttling and No limits!

Only Direct Communications offers truly unlimited data in Eagle Mountain Utah with no caps, no throttling, and no limits!

Thanksgiving and Thanks to our Customers

On November 20, 2023, Posted by , In Community Involvement,Customer Service, With Comments Off on Thanksgiving and Thanks to our Customers

To All Our Valued Customers and Citizens of Eagle Mountain, How fortunate we are to be living in Eagle Mountain, and to be part of this great country and economy with all the blessings and privileges we enjoy as Americans. Yes, we have problems to solve, as we always have…