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Notification of Scheduled Maintenance – 10/26/2023

On October 24, 2023, Posted by , In Customer Service,Tech Support, With Comments Off on Notification of Scheduled Maintenance – 10/26/2023

Notification of Scheduled Maintenance – 10/26/2023 Maintenance Contact Name: Direct CommunicationsMaintenance Contact Number: 801-789-2800Maintenance Window: 10/26/2023 12:00 AM to 5:00 AM (Mountain)Expected Duration (hours): 5Location(s): Eagle Mountain City Description: Scheduled Upgrade MaintenanceImpact: HIGHService Affecting Impact Statement: This will affect all customers.Service interruption anticipated shortly after midnight. Please do not make any changes…

Candy Bars for Stars 2023

On February 24, 2023, Posted by , In Supporting Schools, With Comments Off on Candy Bars for Stars 2023

Congrats to all the middle school students in Eagle Mountain who achieved the high honor roll this semester. Direct Communications honored these dedicated students this week with our Candy Bars for Stars program. Directcom provided candy, chocolate and gum as a small reward for these students and then Directcom staff…

Acceptable Use Policy

On February 14, 2023, Posted by , In Customer Service,Product Update, With Comments Off on Acceptable Use Policy

Acceptable Use Policy This Acceptable Use Policy is in addition to Direct Communications Contract and Direct Communications Rights and Responsibilities.  This AUP is between Direct Communications (“our” or “Direct”) and the Customer (“you” or “your”) for “service” (internet and/or phone).  By using the Service, you consent and agree to be…

Direct Communications Maintains Price Stability for Customers in Eagle Mountain Despite Record Inflation

On December 19, 2022, Posted by , In Customer Service, With Comments Off on Direct Communications Maintains Price Stability for Customers in Eagle Mountain Despite Record Inflation

As the nation continues to grapple with record-high inflation, many companies have been forced to increase prices in order to keep up with rising costs. However, Direct Communications, Eagle Mountain’s local fiber Internet provider, has bucked this trend and has not raised its prices despite the challenges presented by recent…

Directcom Eagle Mountain Photo Contest

On June 15, 2022, Posted by , In Community Involvement, With Comments Off on Directcom Eagle Mountain Photo Contest

Want to win $300 and get your photo or artwork work displayed? We are decorating our office and we would like to display photo scenery from all around Eagle Mountain on our walls. These could be scenic images (with or without people), or just depicting everyday life in Eagle Mountain….

10 Reasons to Choose a Blast Router from Directcom

On May 13, 2022, Posted by , In Customer Service, With Comments Off on 10 Reasons to Choose a Blast Router from Directcom

10 Reasons to Choose a Blast Router from Directcom Better Troubleshooting and Support Experience Enjoy a stress-free, worry-free experience with premium Wi-Fi, supported by Directcom. Most broadband service calls today are wireless-related. Without the ability to see remotely what is happening inside your home WiFi network, it can be difficult…

Add Ultimate Coverage with the Mesh

On March 11, 2022, Posted by , In Customer Service, By ,,, , With Comments Off on Add Ultimate Coverage with the Mesh

Directcom Mesh pairs with your Blast Wifi Router to provide ultimate WiFi coverage in those hard-to-reach areas of your home. Add Mesh to your account for only $10 per month. Are you having trouble connecting to Wi-Fi in the remote corners of your home? Does your device suddenly disconnect from…

911 Outage Notification

On February 23, 2021, Posted by , In Product Update, By , With Comments Off on 911 Outage Notification

Attention landline phone subscribers. We have received notification that a 911 circuit route in Utah county that we use to route 911 traffic to the county has been disrupted due to a fiber cut in Lehi. This is outside of Eagle Mountain and unfortunately, we have no control over the…

Want Faster WiFi? Get the Directcom Blast – The Ultimate Fiber Router.

On February 18, 2021, Posted by , In Product Update, By , With Comments Off on Want Faster WiFi? Get the Directcom Blast – The Ultimate Fiber Router.

Experience Carrier-Class Wi-Fi. You finally have the power over all the devices in your home.  Only Blast uses the brand new WiFi 6/AX standard to connect with the most power to your newest smart devices. Plus, manage your home network from your smartphone with the included CommandIQâ„¢ App. Get Worry-free…

Outage Notification Jan 27 2021

On January 27, 2021, Posted by , In Customer Service, With Comments Off on Outage Notification Jan 27 2021

830am A limited number of Direct Communications customers in the Eagle Mountain City Center are experiencing an outage. We are seeing and investigating a few alarms in that region. We will update you as soon as we get more information. Update 940am: Confirmed Outage in Colonial Park and Pioneer developments…