Yes. Customers who speak Spanish can be helped in Spanish. Meet Roxana, our newest Customer Support Team Member.
(se habla espanol) Good News: Spanish-speaking Customer Service Now Available in Eagle Mountain! ¡Buenas Noticias: Servicio al Cliente en Español Ahora Disponible en Eagle Mountain! En Directcom, estamos comprometidos a asegurarnos de que cada residente de Eagle Mountain reciba el mejor servicio posible. Sabemos lo importante que es sentirse escuchado…
NETWORK MANAGEMENT POLICY
NETWORK NEUTRALITY andNETWORK MANAGEMENT POLICYIn this document, the terms “you” and “your” refer to customers of Direct Communications’ Internet Access Service. The terms “we” and “our” refer to Direct Communications and Direct Communications’ Internet Access Service. DefinitionsService – Internet access purchased from DIRECT COMMUNICATIONS. This includes connectivity from your equipment…
CONGRATULATIONS! Directcom customer service is award winning!
LiveHelpNow is pleased to announce that Direct Communications made the The LiveHelpNow Challenge list of top companies providing exceptional customer service last month, measured by LiveHelpNow’s customer service metric score.
Thanksgiving and Thanks to our Customers
To All Our Valued Customers and Citizens of Eagle Mountain, How fortunate we are to be living in Eagle Mountain, and to be part of this great country and economy with all the blessings and privileges we enjoy as Americans. Yes, we have problems to solve, as we always have…
Directcom customer service is award winning!
CONGRATULATIONS to the Directcom Customer Service Team in Eagle Mountain Utah!Your customer service is award winning! LiveHelpNow is pleased to announce that Direct Communications, Eagle Mountain’s local fiber internet service provider, made the The LiveHelpNow Challenge list of top companies providing exceptional customer service last month, measured by LiveHelpNow’s customer…
Notification of Scheduled Maintenance – 10/26/2023
Notification of Scheduled Maintenance – 10/26/2023 Maintenance Contact Name: Direct CommunicationsMaintenance Contact Number: 801-789-2800Maintenance Window: 10/26/2023 12:00 AM to 5:00 AM (Mountain)Expected Duration (hours): 5Location(s): Eagle Mountain City Description: Scheduled Upgrade MaintenanceImpact: HIGHService Affecting Impact Statement: This will affect all customers.Service interruption anticipated shortly after midnight. Please do not make any changes…
Acceptable Use Policy
Acceptable Use Policy This Acceptable Use Policy is in addition to Direct Communications Contract and Direct Communications Rights and Responsibilities. This AUP is between Direct Communications (“our” or “Direct”) and the Customer (“you” or “your”) for “service” (internet and/or phone). By using the Service, you consent and agree to be…
Direct Communications Maintains Price Stability for Customers in Eagle Mountain Despite Record Inflation
As the nation continues to grapple with record-high inflation, many companies have been forced to increase prices in order to keep up with rising costs. However, Direct Communications, Eagle Mountain’s local fiber Internet provider, has bucked this trend and has not raised its prices despite the challenges presented by recent…
10 Reasons to Choose a Blast Router from Directcom
10 Reasons to Choose a Blast Router from Directcom Better Troubleshooting and Support Experience Enjoy a stress-free, worry-free experience with premium Wi-Fi, supported by Directcom. Most broadband service calls today are wireless-related. Without the ability to see remotely what is happening inside your home WiFi network, it can be difficult…
Add Ultimate Coverage with the Mesh
Directcom Mesh pairs with your Blast Wifi Router to provide ultimate WiFi coverage in those hard-to-reach areas of your home. Add Mesh to your account for only $10 per month. Are you having trouble connecting to Wi-Fi in the remote corners of your home? Does your device suddenly disconnect from…
