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New scam Alert: Survey and “free gift.”

On May 15, 2015, Posted by , In Customer Service,Tech Support, By , With Comments Off on New scam Alert: Survey and “free gift.”

A few of our customer have recently been exposed to online scams claiming to be from Direct Communications. Customers reportedly see a ‘pop-up’ type message in their browser posing as Direct Communications, asking the customer to participate in survey and at the end they receive a “free gift”. At the…

Fiber Open House for Chimney Rock Area – Thursday, May 7, 2015 – Nolan Park – from 4 PM till 8 PM.

On April 27, 2015, Posted by , In Customer Service, With Comments Off on Fiber Open House for Chimney Rock Area – Thursday, May 7, 2015 – Nolan Park – from 4 PM till 8 PM.

Direct Communications will be holding a fiber information open house for residents in the chimney Rock area at Nolan Park by the splash pad on Thursday, May 7, 2015 from 4 PM till 8 PM. The company will outline the construction schedule and upgrade plan, and answer any questions one-on-one about…

Fiber Coming to Nolan Park Area

On April 16, 2015, Posted by , In Customer Service, By ,, , With Comments Off on Fiber Coming to Nolan Park Area

Fiber Optic Internet Network Expands in Eagle Mountain to Nolan Park Area   The Chimney Rock network area around Nolan Park will become the next Fiberhood in Eagle Mountain, where older copper connections will be upgraded to new Fiber to the Home, bringing faster speeds and more reliable Internet service…

Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

On April 9, 2015, Posted by , In Customer Service,Tech Support, By ,,, , With Comments Off on Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

If you are thinking of moving to Eagle Mountain, and want the absolutely fastest possible internet speeds, (up to 1 Gig per second speeds are now available on fiber) check before you move to make sure the home is already connected with Fiber to the Home by Direct Communications. Click on…

How to Migrate Your Emcity.net Email to a New Gmail Address

On March 13, 2015, Posted by , In Customer Service,Tech Support, With Comments Off on How to Migrate Your Emcity.net Email to a New Gmail Address

End of life for Directcom-hosted email service For several years, we have been pleased to provide you with you complimentary email service branded as an emcity.net or dcdi.net address. This email service was in fact hosted in the background by Google, under a reseller agreement. Due to a decision by…

Why Are Some Older Homes In Eagle Mountain Still On Copper Instead Of Fiber?

On January 16, 2015, Posted by , In Customer Service, With Comments Off on Why Are Some Older Homes In Eagle Mountain Still On Copper Instead Of Fiber?

Why are some homes in Eagle Mountain still on copper, while most are being served with fiber to the home? What is preventing Direct Communications from taking fiber to every home today? The very short answer is simply: money, and the sheer cost of the citywide upgrade. The slightly more…

How do I get the full speed I’m paying for?

On January 15, 2015, Posted by , In Customer Service,Tech Support, By ,,,, , With Comments Off on How do I get the full speed I’m paying for?

Only Directcom, because our network is 100% Fiber Optic Cable, with no wireless links between you and the cloud, can deliver the entire bandwidth to which you subscribe to the fiber network terminal or router in your home. If you are subscribing to 250 Mbps download, we  deliver a full 250 Mbps…

Faster, New Speeds for 2015

On December 30, 2014, Posted by , In Customer Service, With Comments Off on Faster, New Speeds for 2015

Residents of Eagle Mountain rejoice! 2015 is going to be a good year for all of us, starting with faster Internet. Starting in January 2015, Direct Communications will be separating the marketing of DSL and Fiber products, in order to provide more competitive speed packages. When it comes to competing with wireless…