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New scam Alert: Survey and “free gift.”

On May 15, 2015, Posted by , In Customer Service,Tech Support, By , With Comments Off on New scam Alert: Survey and “free gift.”

A few of our customer have recently been exposed to online scams claiming to be from Direct Communications. Customers reportedly see a ‘pop-up’ type message in their browser posing as Direct Communications, asking the customer to participate in survey and at the end they receive a “free gift”. At the…

Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

On April 9, 2015, Posted by , In Customer Service,Tech Support, By ,,, , With Comments Off on Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

If you are thinking of moving to Eagle Mountain, and want the absolutely fastest possible internet speeds, (up to 1 Gig per second speeds are now available on fiber) check before you move to make sure the home is already connected with Fiber to the Home by Direct Communications. Click on…

How to Migrate Your Emcity.net Email to a New Gmail Address

On March 13, 2015, Posted by , In Customer Service,Tech Support, With Comments Off on How to Migrate Your Emcity.net Email to a New Gmail Address

End of life for Directcom-hosted email service For several years, we have been pleased to provide you with you complimentary email service branded as an emcity.net or dcdi.net address. This email service was in fact hosted in the background by Google, under a reseller agreement. Due to a decision by…

How do I get the full speed I’m paying for?

On January 15, 2015, Posted by , In Customer Service,Tech Support, By ,,,, , With Comments Off on How do I get the full speed I’m paying for?

Only Directcom, because our network is 100% Fiber Optic Cable, with no wireless links between you and the cloud, can deliver the entire bandwidth to which you subscribe to the fiber network terminal or router in your home. If you are subscribing to 250 Mbps download, we  deliver a full 250 Mbps…