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Why Does our Broadband Service Require an Emergency Phone (Rural Telecom Business Model Explained)

On June 23, 2015, Posted by , In Community Involvement,Customer Service, With Comments Off on Why Does our Broadband Service Require an Emergency Phone (Rural Telecom Business Model Explained)

Summary: Federal law currently requires  that we deliver broadband services over our federally-regulated fiber network only with an accompanying landline phone. Ephone is the best way to comply with the law and still give you the broadband you want at reasonable prices. Rural Telecom Explained: We understand that young families today do not…

Using a Wireless Internet Service Provider when you have Fiber to your Home is like…

On June 11, 2015, Posted by , In Customer Service, By ,, , With Comments Off on Using a Wireless Internet Service Provider when you have Fiber to your Home is like…

If you are still paying for Internet service from a wireless Internet Service Provider (WISP) when you have the option of using the state-of-the-art fiber already installed to your home, you are holding yourself back.  You need to get up, call us and make the simple change to Directcom Fiber. It’s easy. Your life will…

Free Router Tune Up

On June 9, 2015, Posted by , In Tech Support, By , With Comments Off on Free Router Tune Up

During the month of May, Directcom techs worked over several nights installing a new Cisco Core Network Router. This new Cisco core router will more than triple the network processing capacity from a previous 4 million packets per second to over 12 million packets per second. If that doesn’t mean…

DirectCom is now a Netflix SuperHD Partner

On June 3, 2015, Posted by , In Customer Service,Tech Support, By ,, , With Comments Off on DirectCom is now a Netflix SuperHD Partner

Direct Communications faster streaming broadband just got even better. Directcom is pleased to announce that our broadband service in Eagle Mountain is now Netflix Super HD enabled. This means that Directcom customers in Eagle Mountain will now be able to  watch movies and TV shows in Super HD and Ultra…

PROTECT YOUR FAMILY BY SECURING YOUR HOME WIFI.

On May 27, 2015, Posted by , In Customer Service,Tech Support, By , With Comments Off on PROTECT YOUR FAMILY BY SECURING YOUR HOME WIFI.

A WIRELESS ROUTER IS AN OPEN DOOR TO YOUR HOME. PROTECT YOUR FAMILY BY SECURING YOUR HOME WIFI.  Most people use a wireless router so they can use their handheld devices.  Wireless routers are great, but there are some very important reasons they need to be locked down with strong…

New scam Alert: Survey and “free gift.”

On May 15, 2015, Posted by , In Customer Service,Tech Support, By , With Comments Off on New scam Alert: Survey and “free gift.”

A few of our customer have recently been exposed to online scams claiming to be from Direct Communications. Customers reportedly see a ‘pop-up’ type message in their browser posing as Direct Communications, asking the customer to participate in survey and at the end they receive a “free gift”. At the…

Fiber Open House for Chimney Rock Area – Thursday, May 7, 2015 – Nolan Park – from 4 PM till 8 PM.

On April 27, 2015, Posted by , In Customer Service, With Comments Off on Fiber Open House for Chimney Rock Area – Thursday, May 7, 2015 – Nolan Park – from 4 PM till 8 PM.

Direct Communications will be holding a fiber information open house for residents in the chimney Rock area at Nolan Park by the splash pad on Thursday, May 7, 2015 from 4 PM till 8 PM. The company will outline the construction schedule and upgrade plan, and answer any questions one-on-one about…

Fiber Coming to Nolan Park Area

On April 16, 2015, Posted by , In Customer Service, By ,, , With Comments Off on Fiber Coming to Nolan Park Area

Fiber Optic Internet Network Expands in Eagle Mountain to Nolan Park Area   The Chimney Rock network area around Nolan Park will become the next Fiberhood in Eagle Mountain, where older copper connections will be upgraded to new Fiber to the Home, bringing faster speeds and more reliable Internet service…

Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

On April 9, 2015, Posted by , In Customer Service,Tech Support, By ,,, , With Comments Off on Network Map of Fiber and Copper Neighborhoods in Eagle Mountain

If you are thinking of moving to Eagle Mountain, and want the absolutely fastest possible internet speeds, (up to 2 Gig per second speeds are now available on fiber) check before you move to make sure the home is already connected with Fiber to the Home by Direct Communications. Click…

How to Migrate Your Emcity.net Email to a New Gmail Address

On March 13, 2015, Posted by , In Customer Service,Tech Support, With Comments Off on How to Migrate Your Emcity.net Email to a New Gmail Address

End of life for Directcom-hosted email service For several years, we have been pleased to provide you with you complimentary email service branded as an emcity.net or dcdi.net address. This email service was in fact hosted in the background by Google, under a reseller agreement. Due to a decision by…